Introducing the new data privacy laws

2018 sees one of the biggest changes to UK data privacy laws as the General Data Protection Regulation (GDPR) was introduced across Europe on 25 May. The General Data Protection Regulation (GDPR) deals with the huge increase in customer data that is now generated from social media and online activity. Whether that’s sharing a tweet or shopping online, the new laws provide individuals with more transparency and stronger rights regarding personal data. At Specialised Training Services (HGVtraining.co.uk) we have always taken data privacy very seriously and we believe the introduction of the GDPR is positive – giving you more control over how organisations use and manage your data.

What does this mean for you?

GDPR provides you with more transparency regarding your personal data. It strengthens your rights, giving you improved access to your data and the right to review and, in certain circumstances, edit or delete the information that organisations store about you. Whilst that’s good news for consumers, the great news for Specialised Training Services (HGVtraining.co.uk) customers is that you don’t need to do anything. We’ll keep looking after your data like we always have and if you do want to know more about the data we hold and how we use it, all you need to do is check out our privacy policy.

What does this mean for Specialised Training Services (HGVtraining.co.uk)?

GDPR doesn’t change the ways we use your personal information. We’ll continue to value the data you share with us, treating it with respect and keeping it secure always. We’ll continue to contact you in an appropriate way about services that may benefit you, unless you’ve asked us not to. So, whilst the laws might have changed, our commitment to looking after your data stays the same.

Our new Privacy Notice

We want to make it easier for you to find out how we collect, use and protect your information, so we’ve updated our Privacy Notices below.

What information we collect

We’ll only collect your information in line with relevant regulations and law. We may collect it from a range of sources and it may relate to any of our products or services you apply for, currently hold or have held in the past. We may also collect information about you when you interact with us, e.g. visit our websites or mobile channels, call us or visit one of our branches, or ask about any of our products and services.

Some of it will come directly from you, e.g. when you provide your driving licence number. It can also come from government departments such as DVLA or DVSA or other sources you’ve asked us to obtain information from. We might also get some of it from publicly available sources.

The information we collect may include:

 

How we’ll use your information

We’ll only use your information where we have your consent or we have another lawful reason for using it. These reasons include where we:

The reasons we use your information include to:

 

Tracking or recording what you say or do

We may record details of your interactions with us. We may record and keep track of conversations you have with us including phone calls, face-to-face meetings, letters, emails, live chats, video chats and any other kinds of communication. We may use these recordings to check your instructions to us, assess, analyse and improve our service, train our people, manage risk or to prevent and detect fraud and other crimes. We may also capture additional information about these interactions, e.g. telephone numbers that you call us from and information about the devices or software that you use. We use closed circuit television (CCTV) in and around our sites and these may collect photos or videos of you, or record your voice.

 

Compliance with laws and regulatory compliance obligations

We’ll use your information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities we are subject to. This may include using it to help detect or prevent crime. We’ll only do this on the basis that it’s needed to comply with a legal obligation, it’s in our legitimate interests and that of others, or to prevent or detect unlawful acts.

 

Marketing and market research

We may use your information to provide you with details about Specialised Training Services products and services, and also products and services from our partners and other relevant third parties. We may send you marketing messages by post, email, telephone, text or secure messages. You can change your mind on how you receive marketing messages or choose to stop receiving them at any time. To make that change, please contact us in the usual way.

If you ask us not to send you marketing, it may take us a short period of time to update our systems and records to reflect your request, during which time you may continue to receive marketing messages. Even if you tell us not to send you marketing messages, we’ll continue to use your contact details to provide you with important information, such as changes to your terms and conditions or if we need to tell you something about your training.

We may use your information for surveys to improve our products and services and to obtain feedback from you on your course. Surveying agencies acting on our behalf may get in touch with you by post, telephone, email or other methods of communication to invite you to take part in research. We won’t invite you to take part in research using a communication method if you’ve asked us not to get in touch that way. Any responses that you provide whilst participating in market research will be reported back to us anonymously unless you give us permission for your details to be shared.

 

Who we might share your information with

We may share your information with others where lawful to do so including where we or they:

We may share your information for these purposes with others including:

Transferring your information overseas

Your information is stored in locations within the European Economic Area (EEA). We do not transfer your data overseas.

 

Your rights

You have a number of rights in relation to the information that we hold about you. These rights include:

WE ARE THE UK’S LARGEST PROVIDER
of HGV / LGV / PCV Training

The HGV Training Centre trains over 200 people per month. We are the UK’s largest specialist vehicle training company, training for some of the UK’s biggest organisations.

  • Over 60 HGV / LGV / PCV Training Centres across the UK
  • We train for some of the biggest organisations in the UK, including HSS Hire, Hackney Council, Enterprise PLC, DHL, the DWP and Job Centre Plus
  • Get your HGV / LGV / PCV licence in under a week
  • One of the highest pass rates in the UK
  • Access to 1000’s of jobs via our unique Jobs Portal
  • Super-competitive prices across the board - save £££’s with daily discounts.

READY TO GET STARTED?

Up to £250 OFFSummer Special

  • days
  • Hours
  • Minutes
  • Seconds

Sign up to any of our HGV/Forklift/PCV Courses and save up to £250 this month. Offer is only Valid until 30th June 2018. For more information on our limited time summer sale promotion, please call us or sign up and ask for summer discount.

FREE THEORY TEST PRACTICE

Just fill in your details below and we’ll send you a free theory test practice with.
Just let us know your score...

We reserve the right to contact you in the
future via this email

By Signing up, you agree to our Terms & Privacy Policy

FIND OUT ABOUT OUR “TRAIN NOW, PAY LATER” FINANCE OPTION

By Signing up, you agree to our Terms & Privacy Policy

FIND OUT MORE

By Signing up, you agree to our Terms & Privacy Policy

GOT A BURNING QUESTION

By Signing up, you agree to our Terms & Privacy Policy

ASK A QUESTION

By Signing up, you agree to our Terms & Privacy Policy